Return & Refund Policy
At Layam | Laya’s Little Shop, every order is carefully checked and securely packed before dispatch.
Returns
- We do not accept returns or exchanges once an order has been delivered.
- Please review the product details carefully before placing your order.
Damaged / Broken During Transit
If your product arrives broken or damaged during transit, you may contact us for a refund or appropriate resolution.
To be eligible:
- A complete, continuous unboxing video is mandatory.
- The video must start before opening the outer package and clearly show the shipping package, opening process, and damaged product.
- The video must be unedited, uncut, and without pauses.
- Claims without a valid unboxing video cannot be accepted.
- Please report transit damage within 24 hours of delivery, along with the unboxing video and order details.
Once the claim is verified, the applicable refund/replacement resolution will be communicated.
Layam | Laya’s Little Shop