Returns Policy
Because our products are handcrafted, made-to-order, and often personalised or custom-made, we do not accept returns or exchanges once an order has been placed and confirmed, except in the following case:
Damaged or defective items received:
If your item arrives visibly damaged or defective, please contact us within 48 hours of delivery with clear photos/video of the product and packaging. We will review and offer a replacement or resolution at our discretion.
Please note that custom and preservation orders are non-cancellable and non-refundable once production has begun, as materials and time are committed specifically to your piece. We are also unable to accept returns due to change of mind, minor natural variations in handmade pieces, or delays outside our control.
We encourage you to review product descriptions, sizes, and customisation details carefully before confirming your order. If you have questions before purchasing, please reach out — we're happy to help you choose the right piece.