Privacy policy

PRIVACY POLICY β€” LAYAM CREATIONS

Layam Creations respects your privacy and is committed to protecting the personal information you share with us through www.layaslittleshop.com, WhatsApp, Instagram, exhibitions, or direct orders.

1. Information We Collect

When you browse our website, contact us, or place an order, we may collect:

  • Your name, phone number and email address
  • Billing, shipping and delivery address
  • Order details and customisation preferences
  • Photographs, names, dates or other content provided for personalised products
  • Payment confirmation and transaction details
  • Messages, reviews and customer-support communication
  • Basic website information, such as browser type, device details, cookies and pages visited

We do not directly store your complete card details, UPI PIN, CVV or banking credentials. Payments are processed through authorised third-party payment providers.

2. How We Use Your Information

Your information may be used to:

  • Process, personalise and deliver your order
  • Contact you regarding payment, customisation, approval or delivery
  • Provide customer support
  • Manage refunds or transit-damage claims, where applicable
  • Improve our products, services and website experience
  • Send offers and updates when you have chosen to receive them
  • Prevent fraud and meet legal, accounting or tax requirements

3. Personalised Orders and Photographs

Customers may provide photographs, names, dates, messages or keepsake details for customised products. Such content will be used only to create and fulfil the requested order. Completed products, customer photographs, testimonials or order videos will not be used for promotional purposes without the customer's permission. Customers are responsible for ensuring that they have permission to share any photograph or personal content submitted to us.

4. Sharing of Information

We may share necessary information with trusted service providers, including:

  • Payment gateways
  • Courier and delivery partners
  • Website hosting and e-commerce service providers
  • Technology, analytics or customer-support providers
  • Accountants, legal advisers or government authorities when legally required

Only the information necessary to perform the relevant service will be shared. We do not sell or rent customers' personal information.

5. Cookies

Our website may use cookies and similar technologies to remember preferences, understand website usage and improve the shopping experience. You can manage or disable cookies through your browser settings; however, certain website features may not function correctly.

6. Data Storage and Security

We take reasonable administrative and technical measures to protect your information against unauthorised access, misuse, loss or disclosure. However, no online system can guarantee complete security. Personal information will be retained only for as long as reasonably required to fulfil orders, provide support, maintain business records and comply with applicable laws.

7. Marketing Communication

Promotional messages will be sent only where permitted or when you have chosen to receive them. You may opt out at any time by using the unsubscribe option or contacting us directly. Essential order and delivery updates may still be sent.

8. Your Rights

Subject to applicable Indian law, you may contact us to:

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Withdraw consent for optional processing
  • Request deletion of information that is no longer legally or operationally required
  • Opt out of promotional communication
  • Raise a privacy-related complaint

Some information may need to be retained for legal, tax, accounting, fraud-prevention or order-record purposes.

9. Children's Privacy

Our products may be purchased for children, but the website is intended for use by adults. Personal information or photographs relating to a child must be submitted only by a parent, legal guardian or authorised adult.

10. External Links

Our website may contain links to third-party websites or social-media platforms. Their privacy practices are governed by their own policies, and Layam Creations is not responsible for those practices.

11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our services, technology or legal requirements. The revised version will be posted on this page with an updated effective date.

12. Contact Us

Layam Creations
Hosur, Tamil Nadu, India
Website: www.layaslittleshop.com
Instagram: @Layam_hsr
Phone/WhatsApp: +91 95001 08313
Email: layaslittleshop@gmail.com